Betalingsbetingelser og avbestillingsvilkår

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Reservations conditions

All reservations are on request. Clients have to send the booking request to The package rates are in Euro (€), per person and include taxes and services. Tourist city tax is not included in the rate. If requested, the client has to pay it directly on site.

Payment conditions

Termetour Srl will send to the client the booking confirmation and the total amount to be paid.
A deposit of 30% of the total amount must be paid within 7 days after the booking confirmation. The balance must be paid within 30 days before arrival date. Please note that for reservations made less than 30 days before arrival, full prepayment is requested. After balance, the client will receive by e-mail a voucher with the recap of the services booked. At the arrival the client has to give the voucher to the reception of the hotel/medical center/clinic.

Payment can be done as follows:

– Bank transfer

Our bank details
Company Name: Termetour Srl
Bank name: Banca Nazionale del Lavoro
IBAN code: IT38L0100570460000000013601
Address: Via Roma 13 , 51016 Montecatini Terme (Pt)
Reason for payment: please always indicate booking reference and your contacts.
Please send a copy of the bank transfer to:

–  Credit card

If the payment will be done by credit card, the client must  send to the credit card details and payment authorization.

Cancellation policy

Penalty of € 200 per person will be charged if reservations are cancelled up to 21 days before arrival date.
Penalty of 30% will be charged if reservations are cancelled from 20 to 10 days before arrival date.
Penalty of 50% will be charged if reservations are cancelled from 9 to 2 days before arrival date.
Penalty of 100% will be charged if reservations are cancelled 1 day before arrival date or in case of No -Show.
Penalties will be calculated on the total amount of the reservation.

Authorizations and licenses

-Organisation Chart: TERMETOUR SRL, legal office: via Garibaldi 33, Montecatini Terme. Operations Office: via Garibaldi 33, Montecatini Terme (Italy)
-License: Termetour Srl is authorized to practice the activity of organization i.e. sale of tourism packages within the endowed virtues released by the province of Pistoia on 14/03/2001 no. 22806.
-VAT: IT01426700470
-Insurance policy: UNIPOL SAI Spa: Civil Responsibility of the Travel Organiser policy number. 762912361

– Fund of Guarantee: Legislative Decree of the Italian Government n. 79 of 23 may 2011 – Compagnia di Assicurazione Nobis – Consorzio Fogar, policy number: 5002002210K

– In compliance with the legal obligations deriving from DL 79 of 23 May 2011 – art. 50 paragraph 2 and paragraph 3 and subsequent amendments / additions Termetour Srl has contracted adequate INSURANCE POLICY with Vittoria Assicurazioni Spa (Policy number: 631.36.922319 Consorzio FOGAR-FIAVET) which guarantees the Tourist for the reimbursement of the price of the tourist package and / or cost of immediate return if the tourist himself is not put in a position to use all or part of the services included in the tourist package exclusively in the event of insolvency or bankruptcy of  Termetour Srl.